Dynamics 365 Supply Chain Management

Move from reactive to proactive operations

Build an agile, connected and resilient supply chain with Dynamics 365 Supply Chain Management. Streamline planning, production, inventory, warehouse, and transportation to maximize operational efficiency, product quality, and profitability using predictive insights from AI and the Internet of Things (IoT).

Automate and streamline your supply chain

Enhance delivery of your products and services by using predictive analytics to optimize planning and improve the fulfillment, material sourcing, and logistics of your supply chain.

Get a complete view of your supply chain across geographies and time zones when you integrate sales and purchasing with logistics, inventory, production, warehouse, and transportation management.

Streamline your procurement processes by using a single application for procure-to-pay. Manage contracts, onboard vendors, monitor on-time delivery performance, and collaborate with external vendors.

Improve cash flow by rightsizing inventory levels based on changing customer demand and capacity constraints with Planning Optimization Add-in.

Reduce downtime of critical assets by automating field service operations so that the right resources are available at the right place at the right time to proactively maintain them.

Optimize fulfillment and reduce costs by synchronizing logistics across sites, warehouses, and transportation modes.

Increase product quality and customer satisfaction with integrated quality-control capabilities, and quickly identify and resolve issues through real-time, predictive insights.

Modernize warehouse management

Avoid running out of stock or overstocking through machine learning–enhanced guidance that recommends more effective inventory management. Accelerate inbound and outbound processes such as put-away and pick-pack-ship using embedded Microsoft Power BI analytics.

Gain end-to-end visibility of your warehouse operations and inventory to effectively manage capacity and consumption of your raw materials and movement of finished goods in real time.

Automate and scale your warehouse management to optimize use of space, from stockrooms to distribution centers. Effectively manage materials and finished goods using configurable machine learning–based guidance.

Get real-time intelligence about the health of your warehouse with Microsoft Power BI warehousing analytics. Gain full visibility of your inventory and receiving, picking, and shipping operations, and create no-code customized heatmaps of your warehouse processes.

Improve productivity using a mobile app that can be tailored to employees and warehouses to simplify the performance of daily tasks.

Innovate with intelligent manufacturing operations

Drive automation and reduce downtime using IoT and mixed reality across any type of manufacturing process—discrete, lean, process, and mixed-mode. Perform production planning in real time with the Planning Optimization add-in.

Create a connected factory to drive smarter processes and operations by using the Internet of Things (IoT), AI, machine learning, and mixed reality to optimize people, processes, and equipment.

Automate and improve resource management across any workload, and track and manage your workforce, machines, and tools, using integrated Dynamics 365 Field Service.

Deliver mixed-mode manufacturing to support all your manufacturing strategies, including make to stock, make to order, configure to order, and engineer to order.

Improve on-time delivery by performing production planning in real time. Account for changing customer demand, material availability, and capacity constraints across multiple sites and warehouses with the Planning Optimization Add-in.

Optimize production performance

Identify potential machine issues before they occur, prevent downtime, and increase product quality and yield using IoT. Improve workforce performance with interactive learning solutions using mixed reality.

Increase uptime, throughput, and quality by proactively managing shop floor and equipment operations with a real-time view of your entire production and stock using IoT.

Drive efficiency across your assets and processes by using AI and machine learning to predict and proactively resolve issues.

Increase workforce efficiency and safety for performing maintenance on your business-critical assets by eliminating costly errors using Dynamics 365 Guides with mixed reality.

Maximize the life of your assets

Extend the life and performance of your equipment. Use IoT and mixed reality to plan, predict, and proactively perform asset maintenance with the Asset Management add-in.

Improve the overall equipment effectiveness (OEE) of your assets by performing predictive maintenance based on real-time performance data from IoT and field data from Field Service.

Maximize the longevity of high-value assets by planning their predictive maintenance—even in the absence of skilled workers—training new workers, and closing the knowledge gap using Guides.

Support various types of maintenance—predictive, corrective, condition, and preventative—using the Asset Management Add-in.


Operations is what makes the company deliver, and what better way to take your service delivery up a notch, that to shift to the D365 Operations suite. Understand your company’s intricacies before they get out of hand with your explosive evolution from a start-up to scale up and beyond. Ensure the continued growth and functioning of your organization, whether SME or enterprise-scale, hitting the ground running with the most sophisticated operational and operations-related features enabling a greater level of collaboration, centralization and even delegation of control as well as resources, everything available at your fingertips.


Ever wondered why large organizations let go of CEO’s? Or go completely out-of-business over night? The answer is simple. Not knowing when and who to hand over control can lead to disastrous results without any possibility of damage control. Avoid such situations, leveraging the analytical power of predictive algorithms, keeping track of everyone’s input and taking decisions that not only keep the company moving forward, but also keep the team working in the smartest fashion possible. Leave the number crunching to the software and focus on what you do best, making decisions that align with the company mission and values.


Virtually divide your operations into a multi-tier management model for enhanced process management, enabling greater performance management, including but not limited to performance tracking for individuals, teams, departments, projects and everything in between. Use unparalleled technological resources available in the D365 suite for taking challenges on with a lineal and prompt approach for maximizing potential outreach and subsequent maintenance of services rendered. Keep an eye on all things operational and operations-related involving stakeholders as well as compliance authorities with an unprecedented developmental effort and crystal-clear understanding of regional as well as global policy making, adherence and reporting.

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