Resolve service issues the first time, every time
Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Deliver Service Proactively
Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.
Prevent service calls by remotely detecting and resolving issues before they escalate, using Internet of Things (IoT) sensors.
Transform your business from a cost center to a profit center by shifting from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Gain a 360-degree view of customer assets with combined capabilities across Dynamics 365 Supply Chain Management and Field Service. Define service-level agreements to help you meet—and exceed—expectations.
Provide predictable service that increases customer satisfaction by proactively communicating with customers through automated voice and text appointment reminders.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate. Improve proactive service with AI-based suggestions for IoT alert actions and incident type selection on work orders.
Schedule Resources Intelligently
Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
Assign the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow and reduce operational costs.
Better manage resource assignments using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.
Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.
Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronize data down to the truck level.
Ensure a First-Time Fix
Equip your technicians with the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.
Provide technicians with in-context help using Dynamics 365 Guides and other mixed-reality tools that offer immersive, step-by-step procedures for maintenance tasks.
Offer additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time.
Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
Let bots assist technicians in locating customer and product information using Guides in the field.
WHY DYNAMICS 365 FIELD SERVICE
Has your company ever run into financial pitfalls? Ever to the extent, that the situation left you scratching your head? Fear not, you’re not alone. Finance is not something that any organization can take lightly since it is the backbone of continued operational efficacy. It effects everything from vendor and supplier trust to client retention simply because all commercial entities are focused on making money. That’s why the Microsof tD365 Finance suite is geared to handle all matters financial and finance-related whether they be employee payrolls or tax returns. Get in to the game with the clarity of design without hampering functionality or banking heavy on your pocket. That’s why the D365 Finance is the right decision you’ve been waiting to make.
PARTNERS, VENDORS AND THIRD-PARTIES
Do you consistently work with government bodies, vendors and suppliers from around the world, and/or even freelancers from all industry and discipline profiles? Does each little spare part require a stringent SOP for its validation before it hits the shelves? Or is your organization just a bit too zealous about being transparent and effective in its workings? As we all know, the larger the organization, the greater the operational and hierarchical complexity, with ideas, foresight and intuition needing to come together like clock-work. And that’s where D365 Finance suite has a host of options for interconnectivity, transparency and efficacy across the board.
MANUFACTURING & PROVISIONING
Are you manufacturing products for global or region-specific clients? Or are you providing services across multiple platforms and domains? Either way, Microsoft Dynamics 365 (D365) is the solution you’ve been looking for. From logistical dependencies to stakeholder management, D365 offers automated solutions tailored to each domain and requirement set.
Embrace the latest suite of cross-platform and cross-domain features to stay ahead of the competition. With D365, you can ensure unparalleled quality, punctuality, and deliverance, all under one roof.
