Resolve service issues the first time, every time
Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Deliver service proactively
Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.
Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate, and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.
Schedule resources intelligently
Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.
Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.
Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.
Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronize data down to the truck level.
Ensure a first-time fix
Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time.
Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
Let bots help technicians locate customer and product information using Guides in the field.
WHY DYNAMICS 365 FIELD SERVICE
Has your company ever run into financial pitfalls? Ever to the extent, that the situation left you scratching your head? Fear not, you’re not alone. Finance is not something that any organization can take lightly since it is the backbone of continued operational efficacy. It effects everything from vendor and supplier trust to client retention simply because all commercial entities are focused on making money. That’s why the Microsof tD365 Finance suite is geared to handle all matters financial and finance-related whether they be employee payrolls or tax returns. Get in to the game with the clarity of design without hampering functionality or banking heavy on your pocket. That’s why the D365 Finance is the right decision you’ve been waiting to make.
PARTNERS, VENDORS AND THIRD-PARTIES
Do you consistently work with government bodies, vendors and suppliers from around the world, and/or even freelancers from all industry and discipline profiles? Does each little spare part require a stringent SOP for its validation before it hits the shelves? Or is your organization just a bit too zealous about being transparent and effective in its workings? As we all know, the larger the organization, the greater the operational and hierarchical complexity, with ideas, foresight and intuition needing to come together like clock-work. And that’s where D365 Finance suite has a host of options for interconnectivity, transparency and efficacy across the board.
MANUFACTURING & PROVISIONING
Are you manufacturing products for a global or region-specific clients? Or are you providing services across a number of platforms comprising different domains? Either ways, the Microsoft D365 domain is the answer to your prayers. From logistical dependencies to stakeholder management, the suite provides an automated solution for each domain as well as requirement-set. Get on board with the latest suite of cross-platform and cross-domain feature set to stay on top of your game and compete with the rest of the players with an unparalleled promise of quality, punctuality and deliverance all under the same roof.