EARN CUSTOMERS FOR LIFE
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Personalized Services
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Provide value at every touchpoint and personalize each interaction. Anticipate customer needs better by using Dynamics 365 Customer Insights for a 360-degree view of each customer’s journey.
Engage with customers on their preferred channels, including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more, using Customer Service omnichannel capabilities.
Create a single, consistent service experience through a threaded view of the customer journey. Ensure every customer receives a unified experience, even if their case is transferred between agents or across channels.
Quickly offer the most relevant knowledge articles using relevance search. Select articles faster with highlighted search-term matches in the results list.
Empower Teams
Equip your teams with the right tools to intelligently handle routine requests and resolve complex issues.
Optimize agent performance and enhance customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
Intelligently route cases by topic or channel. Automatically assign cases to the best-equipped agent using custom entity routing embedded in Customer Service omnichannel capabilities.
Boost agent productivity and prevent escalations. Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
Measure and act on customer feedback collected through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro, included with Customer Service.
Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Use Microsoft Teams to help resolve complex cases more quickly, regardless of job function or location.
Transform your break/fix service model into a proactive and predictive service model with Internet of Things (IoT) diagnostics, IoT device updates, and case management on one platform.
Unify Technology
Simplify agent and customer experiences by consolidating customer data into a single, extensible platform.
Create a single source of truth and make better business decisions with the Common Data Service. Achieve a shared understanding of company-wide business data, continuously updated as data flows in and out of a unified data lake from various business apps.
Leverage the Common Data Model to maximize your data’s potential. Ensure customer service agents reference the same customer data as other departments across all business processes and apps.
Uncover insights from your data with AI when compiled in a single, secure location. Realize its full potential by integrating Customer Service with industry-leading AI apps, including Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.
WHY DYNAMICS 365 CUSTOMER SERVICE
Has your company ever run into financial pitfalls? Ever to the extent, that the situation left you scratching your head? Fear not, you’re not alone. Finance is not something that any organization can take lightly since it is the backbone of continued operational efficacy. It effects everything from vendor and supplier trust to client retention simply because all commercial entities are focused on making money. That’s why the Microsof tD365 Finance suite is geared to handle all matters financial and finance-related whether they be employee payrolls or tax returns. Get in to the game with the clarity of design without hampering functionality or banking heavy on your pocket. That’s why the D365 Finance is the right decision you’ve been waiting to make.
PARTNERS, VENDORS AND THIRD-PARTIES
Do you consistently work with government bodies, vendors and suppliers from around the world, and/or even freelancers from all industry and discipline profiles? Does each little spare part require a stringent SOP for its validation before it hits the shelves? Or is your organization just a bit too zealous about being transparent and effective in its workings? As we all know, the larger the organization, the greater the operational and hierarchical complexity, with ideas, foresight and intuition needing to come together like clock-work. And that’s where D365 Finance suite has a host of options for interconnectivity, transparency and efficacy across the board.
MANUFACTURING & PROVISIONING
Are you manufacturing products for global or region-specific clients? Or are you providing services across multiple platforms and domains? Either way, Microsoft Dynamics 365 (D365) is the solution you’ve been looking for. From logistical dependencies to stakeholder management, D365 offers automated solutions tailored to each domain and requirement set.
Embrace the latest suite of cross-platform and cross-domain features to stay ahead of the competition. With D365, you can ensure unparalleled quality, punctuality, and deliverance, all under one roof.
