EARN CUSTOMERS FOR LIFE
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Deliver value at every touchpoint and personalize every interaction. Better anticipate customer needs by using Dynamics 365 Customer Insights for a 360-degree view of each customer’s journey.
Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.
Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.
Quickly offer the most appropriate knowledge articles using relevance search. Select articles faster with highlighted search-term matches in the results list.
Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.
Optimize agent performance and improve customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
Intelligently route cases by topic or channel. Automatically assign cases to the agent best equipped to resolve them by using custom entity routing embedded in Customer Service omnichannel capabilities.
Empower agents to be more productive and to avoid escalations. Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
Measure and act on customer feedback submitted through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro, included with Customer Service.
Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Use Microsoft Teams to help resolve complex cases more quickly regardless of job function or location.
Transform your break/fix service model into a proactive and predictive service model with Internet of Things (IoT) diagnostics, IoT device updates, and case management on one platform.
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
Build a single source of truth and make better business decisions with Common Data Service. Get a shared understanding of company-wide business data that’s continually updated as data from different business apps flows into and out of the same data lake.
Use the Common Data Model to do more with your data. Ensure that customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.
Reveal insights from your data with AI when compiled in a single secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.
WHY DYNAMICS 365 CUSTOMER SERVICE
Has your company ever run into financial pitfalls? Ever to the extent, that the situation left you scratching your head? Fear not, you’re not alone. Finance is not something that any organization can take lightly since it is the backbone of continued operational efficacy. It effects everything from vendor and supplier trust to client retention simply because all commercial entities are focused on making money. That’s why the Microsof tD365 Finance suite is geared to handle all matters financial and finance-related whether they be employee payrolls or tax returns. Get in to the game with the clarity of design without hampering functionality or banking heavy on your pocket. That’s why the D365 Finance is the right decision you’ve been waiting to make.
PARTNERS, VENDORS AND THIRD-PARTIES
Do you consistently work with government bodies, vendors and suppliers from around the world, and/or even freelancers from all industry and discipline profiles? Does each little spare part require a stringent SOP for its validation before it hits the shelves? Or is your organization just a bit too zealous about being transparent and effective in its workings? As we all know, the larger the organization, the greater the operational and hierarchical complexity, with ideas, foresight and intuition needing to come together like clock-work. And that’s where D365 Finance suite has a host of options for interconnectivity, transparency and efficacy across the board.
MANUFACTURING & PROVISIONING
Are you manufacturing products for a global or region-specific clients? Or are you providing services across a number of platforms comprising different domains? Either ways, the Microsoft D365 domain is the answer to your prayers. From logistical dependencies to stakeholder management, the suite provides an automated solution for each domain as well as requirement-set. Get on board with the latest suite of cross-platform and cross-domain feature set to stay on top of your game and compete with the rest of the players with an unparalleled promise of quality, punctuality and deliverance all under the same roof.